You might not have thought about it this way, but any move towards greater flexibility in the workplace is a form of ‘change’ and if you can…
Read moreHoward Goatley & Kate Higgins, Village Vets·18 February 2021
"Awful experience. Receptionists were rude. The vet was uncaring, and i left none the wiser as to what was wrong with my pet. Avoid this practice."
Ooft, not a review you'd want to see for your clinic - especially when it's accompanied by a one star and put on display for the whole world to see.
What can we learn from thinking about clinics from the end-users perspective - the pet owner - and what does top quality veterinary service look like? Join Thom, and this week's guests (Howard & Kate, from Village Vet) as they discuss how best to offer a sterling customer experience.
They also discuss their journey in veterinary medicine, how customer expectations have changed, and how their team stay in touch with their community over the pandemic.
You might not have thought about it this way, but any move towards greater flexibility in the workplace is a form of ‘change’ and if you can…
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