PetsApp Scribe Now Free: Ease the Administrative Burden of Latest CMA Remedies

PetsApp, the leading digital platform for veterinary practices, today announced a series of enhancements designed to improve communication, transparency, and compliance for veterinary teams and the pets they support in line with the latest Competition and Markets Authority (CMA) recommendations.

"At PetsApp, we're committed to making veterinary workflows smoother and client communication seamless,"

says Dr. Thom Jenkins RCVS, CEO of PetsApp.

"Our new Scribe feature enables vets to focus on what really matters - delivering the best possible care, while reducing admin time and ensuring professional, accurate documentation."

Leveraging its innovative Scribe technology, PetsApp is committed to helping more clinics deliver clear, consult summaries to pet owners, automatically. So much in fact that the PetsApp pack have decided to make their all new Scribe feature accessible to all PetsApp users for free. The enhancements offered by Scribe not only provide pet owners with a more comprehensive understanding of the services and products they receive but also help veterinary teams demonstrate the reasoning and value behind every recommendation and its cost.

“Transparency and trust have been core values at PetsApp since our founding, and those are values I brought with me from the veterinary profession, of which I’m proud to be a part.”

said Thom Jenkins, CEO of PetsApp.

As well as highlighting some of the key new innovations of their latest Scribe offering, the PetsApp pack have also come up with a comprehensive list of tips and hacks for clinics unsure how to tackle some of the exhaustive list of recommendations that have come out of the CMA’s latest proposal.

“Many of these recommendations are already in place, but for clinics making small tweaks, it’s reassuring to know these changes don’t need to be costly or time-consuming.”

Explained Sarah Peters, PetApp’s Product Manager.“

Veterinary professionals spend valuable time every day manually writing clinical notes and updating pet owners after each consultation and the CMA remedies make the burden here even more onerous; all in all adding up to vast amounts of time that could be better spent on their patients and their patient’s families.

With this in mind the PetsApp pack have put together 6 Tips for Helping Ease the Administrative Burden of the Latest CMA Remedies that can be achieved via PetsApp and/or your PMS are:

Welcome Messages: List your opening hours, out-of-hours services, and important contact information directly in your pet owner communications, from day one.

Highlight the Value through Itemised Billing: Generate detailed invoices and summaries of consults to highlight the value and reasoning behind each cost. And don’t be afraid to reference your Wellness Plans to outline how much was or could be saved through a money saving wellness subscription.

Get a Free Consult Companion: PetsApp’s Consult Coach ensures veterinary teams cover all CMA-recommended elements and can be set to provide a duty-of-care checklist.

Professional Documentation that is Client friendly: Consultation summaries generated by Scribe protect veterinary professionals by recording recommended treatments and advice for future reference, but also make understanding what’s been covered a lot easier for the client.

Connect Your Systems for Seamless Efficiency: Integrating PetsApp with your PMS keeps your communications, invoices, and updates consistent across platforms - reducing duplication, errors, and admin time.

PetsApp’s Scribe streamlines the process of client consultations by transcribing them in real time, generating structured SOAP notes, templates and clear client-friendly summaries in a matter of seconds.

“By providing these tools, we make it easier for veterinary teams to deliver the best care while ensuring pet owners clearly understand the value they receive from their local veterinary teams, which goes well beyond the headline cost.”

-Added Thom.

Want to learn more, take a walk through Scribe with us 👇