21st Century Client Expectations: How to Keep Up (and Get Ahead)

Following the success of his standout session: Challenging Assumptions Around AI: What Do 21st Century Clients, delivered live at SPVS Congress earlier this year, Dr. Thom Jenkins, Cofounder and CEO of PetsApp, returns with Part 2 of his eye-opening look into modern pet owner behaviour and the technologies they've already embraced.

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In this follow-up talk, Thom will deliver a brief recap of part 1 before diving deeper into what today’s pet parents truly expect from their local veterinary team. From digital convenience and transparent communication to accessible, personalised care and proactive, relevant follow-ups.

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Takeaways:

•Discover how to not only meet but exceed evolving expectations

•Explore practical strategies to future-proof your client experience.

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