Can You Send a WhatsApp Via PetsApp: Continued Commitment to Data Stewardship

At PetsApp, our unwavering commitment is to act as the best data stewards for veterinary clinics. Unlike others in the industry, we have resisted the temptation to simply repackage platforms like WhatsApp. We believe veterinary clinics and their clients deserve far better.

As a trusted, vet-led client communication platform, we remain steadfast in our vigilance regarding the sharing of client data. Within PetsApp, clinics are always their own data controllers while we act as their data processor. This ensures that the clinic retains full authority and ownership over their data.

What Our PetsApp Together Community Said

The continued feedback the pack receive from our 'Together' community helps us to make sure that with each integration and update we maintain the highest level of service for our users. This feedback loop has also underscored the core reason for PetsApp's continued popularity worldwide and the trust we’ve built as a vet-led communication platform. And as such we are excited to announce that we’ve now created safe access to WhatsApp templates directly within your PetsApp. Enabling clinics to:

🐾 Safely onboard new pet owners currently using WhatsApp as their main source of contact

🐾 Maintain the high security standards you've come to expect from PetsApp

🐾 Keep all your client communications centralised and secure

Where PetsApp Stands on Meta's Data Usage

"I would be very wary of sharing my pet owner data with Meta en masse. That’s because they have incentives outside of our mission to keep the local very clinic at the heart of the pet care journey.

However, it’s not my data, is it? I’ve always insisted it is the clinic’s data - the pet owners have put that trust in them. And, some clinic owners/operators want to be able to communicate with pet owners via WhatsApp at least some of the time. Given this, just as we did with SMS, the web widget, PetsApp web, and the PetsApp app itself - we should make the communication as secure (to maintain trust) and convenient as possible.

Following extensive feedback from our PetsApp Together community, we have reviewed the preferences of veterinary clinics worldwide. The resounding conclusion is that clinics, as the data owners, all practices should have full flexibility in how they communicate with their pet owners on a case-by-case basis."

-Dr. Thom Jenkins PetsApp Cofounder & CEO

Our Latest Feature

A "switch on/switch off" capability—ensures clinics retain full control over their data and communication preferences. This self-serve functionality allows clinics to adapt their communication methods flexibly, based on the needs of each individual client. And if you don't want this additional service you don't have to live it or use it!

At PetsApp, we are dedicated to empowering veterinary clinics with safe, flexible, and trusted communication tools, while ensuring that data management remains firmly in their hands. Thank you for trusting us to support your mission in providing exceptional care for pets and their owners.

Check It Out

Check out the new addition to our omnichannel communication dashboard, with a walk through of the new feature from Ava. And if you want to learn more or get the feature switched on for your PetsApp simply catch up with a member of the pack today.