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Customer Relationship Management, is a widely used business tool for managing interactions and relationships with both existing and potential customers. And you may know some non veterinary specific, very generic offerings such as HubSpot and Salesforce; providing sales and marketing contact management, automations and analytics reporting. And yep, we know we've mentioned words such as 'business', 'customer management' and 'sales', all very dirty words in the vetting space! Very few of us came into veterinary medicine knowing that we wanted to work at this intersection of, businesses and customers and management and sales.

Welcome to the brand new PetsApp Together podcast. In this month's episode, pack members Claire and Naomi dive into PetsApp’s latest advancements for veterinary practices. Discussing all the latest events and the launch of PetsApp's Customer Relationship Management (CRM) system and a prescriptions module that brings an exciting edge to our existing Home Delivery service (in the UK).

Join Gavin Durston, Director at Thrums Vets and Justin Phillips, Owner of Practice Made Purrfect as they share the secrets behind the success of their Pet Health Plan - The Thrums' Practice Plan.

We have now moved away from our old support system and have migrated to a new one. This guide will help you to understand how the new support system works, from raising tickets to searching for existing documentation. To give some context, our support system has moved from HelpScout to Jira Service Desk management, so there is a fundamental change in how tickets are raised. This guide will help you understand how to raise these support tickets as well as assist your clients in creating support tickets.

Dr. Ken Lambrecht and Dr. Joey Goldthorpe and their team at Healthy Pet Connects have put together a full slide deck to accompany their 1 hour session on telemonitoring and how to efficiently and successfully monitor chronically ill and over weight pets, remotely.

Pharmacist turned Programmer, pack member Trina Yau discusses the benefits of PetsApp Home Delivery, its cost savings and convenience. In today's fast-paced world, convenience and efficiency are key, especially when it comes to pet healthcare. Its why we see 35% of the 1 million+ PetsApp chats being about ordering a product such as anti parasitics, prescription refill, or prescription pet food. For veterinary clinics and their clients, the introduction of home delivery services through platforms like PetsApp is proving to be a game changer. Not only does it enhance the customer experience, but it also streamlines operations for clinics. In this blog, we'll explore the benefits of PetsApp home delivery, cost Savings and convenience for both pet owners and veterinary teams alike.

Veterinary clinics manage numerous tasks daily: scheduling appointments, maintaining medical records, managing inventory, processing payments, and communicating with clients. Managing these tasks through separate systems can lead to a fragmented workflow. By integrating key software tools, clinics can automate processes, allowing for smoother transitions between tasks. For example, when your practice management system is integrated with your online booking platform, appointment details are automatically updated in real time. This prevents scheduling errors like double bookings and missed appointments. Similarly, integrating your inventory management tool with your treatment records ensures that stock levels are automatically updated after treatments, reducing the need for manual tracking. The result? A more efficient clinic where staff spend less time on admin work and more time delivering excellent care to patients.

The demand of patient care, administrative tasks, and client communication, can leave many veterinary teams over stretched. The solution? A robust Customer Relationship Management (CRM) system with a powerful reporting dashboard and enhanced campaign capabilities. Here’s why investing in a good CRM system is essential for veterinary teams aiming to boost client engagement without adding to their workload.

The latest bitesized masterclass session from the PetsApp Together learning academy. With another easy to digest guide from Vet Tech and CSM Jerica Tarquinio. [__REQUEST YOUR FREE GUIDE__](https://share.hsforms.com/1VseDOYLhSySX5E4oLnDEjQ3oryi "FREE CRM GUIDE") The demand of patient care, administrative tasks, and client communication, can leave many veterinary teams over stretched. Learn why a robust Customer Relationship Management (CRM) system with a powerful reporting dashboard and enhanced campaign capabilities is essential for veterinary teams aiming to boost client engagement without adding to their workload.

Obesity in both cats and dogs is still a worldwide epidemic despite lots of in depth education available to veterinary teams around prescriptive foods and effective, easy to use food agnostic calculators provided by the Pet Nutrition Alliance with guidelines that have been published by AAHA & WSAVA that outline elements such as the safest rates of loss and protein requirements.

The PetsApp Together Community Newsletter is more than just a source of information; it’s a platform for connection and growth. By subscribing, you become part of a community that is dedicated to advancing veterinary care and enhancing the lives of pets, their owners and the veterinary teams that so tirelessly care for them. Whether you're seeking professional development, practical advice, or simply a dose of inspiration, our newsletter is here to support you every step of the way. Newsletter subscribers can also access: •Early access to new PetsApp Together event news and tickets •PetsApp [Partners Programme rewards](https://petsapp.com/partners)

Knowing how to successfully launch wellness plans in your veterinary practice can feel like a mine field, especially with so much competition and digital disruption out there. Unlock your free step-by-step guide, brought to you this week from the PetsApp pack as part of the PetsApp Together Academy.

Aimed to help support veterinary teams by giving them the learning tools and community support needed to help keep them at the heart of their local community's petcare journey by showing them efficient ways to grow the businesses they work for, efficiently without increasing their work load. The PetsApp Pack Foster Community and Collaboration at every 'PetsApp Together' event by bringing together veterinary clinics from all over the globe, that would not have otherwise met. Their aim? To create strong, rich support networks, user groups and the highest quality continued learning all for free.

Veterinary professionals and industry stakeholders are invited to download the full report for detailed insights and practical recommendations on leveraging AI to enhance clinic performance. The report is available for free here.

Good Veterinary Practice Management Software is essential for improving the efficiency, accuracy, and overall quality of care in a veterinary practice. By automating routine tasks and providing a centralised platform for managing all aspects of the practice, veterinary teams can focus more on patient care and less on administrative burdens. But what's the best veterinary Practice Management Software for your team?

In celebration of PetsApp CoPilot✨ hitting its first birthday, the PetsApp pack have created a FREE to download report of the key findings of our highly successful, human in the loop AI feature. Unveiling transformative insights for Veterinary teams around how to best place new technology within their clinics. Due to be released at the end of July, you can reserve your early copy now.

In a recent interview alongside PetsApp's Dr. Thom and QSM's Ed Goluch Dr. McCants walk through how she establishes VCPR and the simple hacks she has for reduces the amount of times a patient and their parent need to to be pulled away from their routine to meet with her. Her key tips were to always conduct a full and thorough check of an animal (and any other other pets sharing the same residence) on the first appointment when contact is initiated. For Donita this is normally done via a home visit; one of the many benefits she is able to offer her local pet owning community.

Selecting the right appointment scheduling software is crucial, and while many strong contenders, PetsApp stands out with its full comprehensive suite of features designed to elevate every aspect of your veterinary practice.

Earlier this month Jack Peploe and Team put together a panel of veterinary peers to discuss their latest 'State of the PMS' release. Panelists included Kate Higgins, Director of Village Vets Formby, Francesca Verney, Veterinary Director of Pet People, Simon Hayes, Chief Veterinary Officer of Creature Comforts, Richard White, Co-Founder & CEO of Pickles Vet and of course our very own CEO and CoFounder Dr. Thom Jenkins.

With text and SMS chat, appointment booking, reminders, digital payments, video calls, AI-assisted communication (CoPilot), wellness and loyalty plans, CRM campaigns, meet ups and user groups it's not difficult to work out why the most successful veterinary teams and dedicated pet owners love PetsApp; it has it all! But don't take our word for it. We caught up with vets across the UK, EU and US at one of PetsApp Together community meet ups, to discuss exactly how they use it and why their veterinary teams and pet owners prefer PetsApp.

From panels across VMX and SPVS to RCVS round tables it is more than likely that at varying points over the past 18 months (whether you’ve wanted to or not), you have given some thought to Artificial Intelligence (AI) and its place within veterinary medicine. Regardless of whether your anticipation has been riddled with fear or excitement AI is well and truly here! From streamlining administrative tasks to providing invaluable insights into patient data, and assisting in improving client engagement, used right AI is undoubtedly a game-changer for any veterinary practice.

All any pet parent wants for their furry companions is to ensure that they live the longest, happiest and healthiest lives possible. As a local veterinary practice one fantastic way to offer this, affordably is through a pet wellness plan. Creating a plan that offers a range of benefits that focusses on maintaining the highest level of health means you can create more compliant pet owners by steering them towards a path of more preventative care rather than purely reactive that often leaves both them and you on the back foot, dealing with health issues much later in the disease course than would be ideal.

Wellness plans offer a range of benefits for both pet owners and veterinary teams, fostering proactive pet healthcare and strengthening the bond between the veterinary team and those they support. But whether you're launching or have launched Wellness Plans in your clinic to create cost savings to pass on to your clients, to promote proactive preventive care, to improve patient compliance or all of the above, one thing is for sure not all Wellness Plans are equal! In recent years, the landscape of veterinary care has seen a significant shift towards preventive and wellness-focused approaches. Among the emerging platforms catering to this trend are PetsApp and Nest Veterinary. This is a side by side, competitive review of the two platforms and the Wellness Plan services they each offer.

Last month RCVS announced the recipients of the 2024 RCVS Honours and Awards. The pack are very proud to announce that amongst those highlighthed for the work they have done for the UK veterinary community were PetsApp's very own CEO and cofounder Dr. Thom Jenkins. RCVS President Dr Sue Paterson FRCVS said: “This year we saw a record number of people submit nominations for our suite of awards thanks to a very active social media campaign. This campaign saw a number of previous years’ recipients talking about how important their award was to them, and encouraging members of the professions to recognise veterinary excellence by making nominations, and its success was demonstrably clear. Having so many high-quality nominations meant the Nominations Committee and RCVS Council were left with a difficult decision on who to choose, although it gave us great pride to see so much veterinary excellence on display. All of this year’s winners are the cream of a very large crop and so I congratulate them all for this very significant achievement.”

Data privacy is rightly a paramount concern for veterinary clinics, especially in an era where digital solutions play a central role in practice management. Responsible data stewardship is an important part of our mission to keep the local veterinary clinic at the heart of the pet care journey.

There's a distinct reason why the most successful veterinary clinics use PetsApp. PetsApp is more than just a software platform—it's a catalyst for transformation. By addressing key practice issues and delivering tangible results, PetsApp empowers veterinary clinics to thrive in an ever-evolving landscape, setting new standards of excellence in patient care and client satisfaction. In the dynamic realm of veterinary medicine, clinics face an array of challenges that demand innovative solutions. Understanding this the PetsApp pack have created a highly successful patient advocacy tool kit allowing veterinary teams the ability to offer a comprehensive joined up online to offline service that enhances client engagement and boosts practice revenue, all while better supporting the veterinary team. Here's how PetsApp swiftly resolves five critical practice issues, backed by real results.

Every year on the last Saturday of April, the veterinary community come together to celebrate World Veterinary Day. A day dedicated to honouring all veterinary professional and the vital roles they each play in safeguarding the health and well-being of animals worldwide. From beloved pets to majestic wildlife, veterinary teams the globe over are dedicated to making the world a better place for all creatures, great and small. To kick off celebrations as we approach the last weekend of April, we want to share with you a selection of stories from within our wider community. From nurses to surgeons, influencers and receptionists let's represent all lines within veterinary, even the squiggliest!

Veterinary CRM Software has revolutionized the way in which veterinary teams are able to engage with their clients as well as how pet owners manage the health of their animal companions. Among the options available, Otto Vet and PetsApp stand out as leading contenders. But which one is truly the top dog? In this comprehensive comparison, with the help of the pack we delve into the features, functionality, and user experiences of both platforms and their apps while also incorporating insights from real user reviews.

[National Pet Month](https://www.nationalpetmonth.org.uk/) (April 1st- May 1st) celebrates and raises awareness of responsible pet ownership through educational campaigns and resources. Fully supported by the pack who have come together to collectively celebrate pet ownership as they know first hand the many benefits of a life shared with a companion animal. The pack are embracing the joy and companionship that our furry friends bring into our lives, by taking a moment to appreciate the unconditional love, loyalty, and laughter they provide us each day.

The new flexible working legislation that came into effect late, last week, in the UK has the potential to significantly reshape the landscape of veterinary by providing teams with greater flexibility. For the veterinary industry specifically, which traditionally involves on-site clinical work and long hours, the new legislation presents both challenges and opportunities. Bringing together the minds of the greater PetsApp Together community we've created a new flexible working legislation guide for veterinary teams.