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PetsApp CoPilot✨ Report: Reserve Your Copy

In celebration of PetsApp CoPilot✨ hitting its first birthday, the PetsApp pack have created a FREE to download report of the key findings of our highly successful, human in the loop AI feature. Unveiling transformative insights for Veterinary teams around how to best place new technology within their clinics. Due to be released at the end of July, you can reserve your early copy now.

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How to Establish VCPR with Dr. Donita McCants

In a recent interview alongside PetsApp's Dr. Thom and QSM's Ed Goluch Dr. McCants walk through how she establishes VCPR and the simple hacks she has for reduces the amount of times a patient and their parent need to to be pulled away from their routine to meet with her. Her key tips were to always conduct a full and thorough check of an animal (and any other other pets sharing the same residence) on the first appointment when contact is initiated. For Donita this is normally done via a home visit; one of the many benefits she is able to offer her local pet owning community.

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State of the PMS Report: BVA Peer Review Panel

Earlier this month Jack Peploe and Team put together a panel of veterinary peers to discuss their latest 'State of the PMS' release. Panelists included Kate Higgins, Director of Village Vets Formby, Francesca Verney, Veterinary Director of Pet People, Simon Hayes, Chief Veterinary Officer of Creature Comforts, Richard White, Co-Founder & CEO of Pickles Vet and of course our very own CEO and CoFounder Dr. Thom Jenkins.

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Veterinary Teams and Pet Owners Prefer PetsApp: Client Reviews of PetsApp

With text and SMS chat, appointment booking, reminders, digital payments, video calls, AI-assisted communication (CoPilot), wellness and loyalty plans, CRM campaigns, meet ups and user groups it's not difficult to work out why the most successful veterinary teams and dedicated pet owners love PetsApp; it has it all! But don't take our word for it. We caught up with vets across the UK, EU and US at one of PetsApp Together community meet ups, to discuss exactly how they use it and why their veterinary teams and pet owners prefer PetsApp.

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Machine Learning in Veterinary: How to Safely Implement AI in Your Practice

From panels across VMX and SPVS to RCVS round tables it is more than likely that at varying points over the past 18 months (whether you’ve wanted to or not), you have given some thought to Artificial Intelligence (AI) and its place within veterinary medicine. Regardless of whether your anticipation has been riddled with fear or excitement AI is well and truly here! From streamlining administrative tasks to providing invaluable insights into patient data, and assisting in improving client engagement, used right AI is undoubtedly a game-changer for any veterinary practice.

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Pet Wellness Plans: How to Grow Pet Owner Compliance Through Preventative Care

All any pet parent wants for their furry companions is to ensure that they live the longest, happiest and healthiest lives possible. As a local veterinary practice one fantastic way to offer this, affordably is through a pet wellness plan. Creating a plan that offers a range of benefits that focusses on maintaining the highest level of health means you can create more compliant pet owners by steering them towards a path of more preventative care rather than purely reactive that often leaves both them and you on the back foot, dealing with health issues much later in the disease course than would be ideal.

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Nest Wellness Plans Alternative for Veterinary Teams

Wellness plans offer a range of benefits for both pet owners and veterinary teams, fostering proactive pet healthcare and strengthening the bond between the veterinary team and those they support. But whether you're launching or have launched Wellness Plans in your clinic to create cost savings to pass on to your clients, to promote proactive preventive care, to improve patient compliance or all of the above, one thing is for sure not all Wellness Plans are equal! In recent years, the landscape of veterinary care has seen a significant shift towards preventive and wellness-focused approaches. Among the emerging platforms catering to this trend are PetsApp and Nest Veterinary. This is a side by side, competitive review of the two platforms and the Wellness Plan services they each offer.

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RCVS Honours 2024 : Dr. Thom Jenkins to Receive Impact Award

Last month RCVS announced the recipients of the 2024 RCVS Honours and Awards. The pack are very proud to announce that amongst those highlighthed for the work they have done for the UK veterinary community were PetsApp's very own CEO and cofounder Dr. Thom Jenkins. RCVS President Dr Sue Paterson FRCVS said: “This year we saw a record number of people submit nominations for our suite of awards thanks to a very active social media campaign. This campaign saw a number of previous years’ recipients talking about how important their award was to them, and encouraging members of the professions to recognise veterinary excellence by making nominations, and its success was demonstrably clear. Having so many high-quality nominations meant the Nominations Committee and RCVS Council were left with a difficult decision on who to choose, although it gave us great pride to see so much veterinary excellence on display. All of this year’s winners are the cream of a very large crop and so I congratulate them all for this very significant achievement.”

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5 Veterinary Practice Issues Effectively Solved with PetsApp

There's a distinct reason why the most successful veterinary clinics use PetsApp. PetsApp is more than just a software platform—it's a catalyst for transformation. By addressing key practice issues and delivering tangible results, PetsApp empowers veterinary clinics to thrive in an ever-evolving landscape, setting new standards of excellence in patient care and client satisfaction. In the dynamic realm of veterinary medicine, clinics face an array of challenges that demand innovative solutions. Understanding this the PetsApp pack have created a highly successful patient advocacy tool kit allowing veterinary teams the ability to offer a comprehensive joined up online to offline service that enhances client engagement and boosts practice revenue, all while better supporting the veterinary team. Here's how PetsApp swiftly resolves five critical practice issues, backed by real results.

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World Veterinary Day: Honouring the Heroes of Animal Health

Every year on the last Saturday of April, the veterinary community come together to celebrate World Veterinary Day. A day dedicated to honouring all veterinary professional and the vital roles they each play in safeguarding the health and well-being of animals worldwide. From beloved pets to majestic wildlife, veterinary teams the globe over are dedicated to making the world a better place for all creatures, great and small. To kick off celebrations as we approach the last weekend of April, we want to share with you a selection of stories from within our wider community. From nurses to surgeons, influencers and receptionists let's represent all lines within veterinary, even the squiggliest!

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Veterinary CRM Software: Otto Versus PetsApp

Veterinary CRM Software has revolutionized the way in which veterinary teams are able to engage with their clients as well as how pet owners manage the health of their animal companions. Among the options available, Otto Vet and PetsApp stand out as leading contenders. But which one is truly the top dog? In this comprehensive comparison, with the help of the pack we delve into the features, functionality, and user experiences of both platforms and their apps while also incorporating insights from real user reviews.

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National Pet Month: The Pets Behind the Pack

[National Pet Month](https://www.nationalpetmonth.org.uk/) (April 1st- May 1st) celebrates and raises awareness of responsible pet ownership through educational campaigns and resources. Fully supported by the pack who have come together to collectively celebrate pet ownership as they know first hand the many benefits of a life shared with a companion animal. The pack are embracing the joy and companionship that our furry friends bring into our lives, by taking a moment to appreciate the unconditional love, loyalty, and laughter they provide us each day.

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The New Flexible Working legislation: A Guide for Veterinary Teams

The new flexible working legislation that came into effect late, last week, in the UK has the potential to significantly reshape the landscape of veterinary by providing teams with greater flexibility. For the veterinary industry specifically, which traditionally involves on-site clinical work and long hours, the new legislation presents both challenges and opportunities. Bringing together the minds of the greater PetsApp Together community we've created a new flexible working legislation guide for veterinary teams.

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Veterinary Client Communication Apps: PetDesk Versus PetsApp

PetDesk and PetsApp are both popular apps used by veterinary teams world wide. Having similar features and functionalities that cater to varying needs, without all the information in front of you it can be difficult to decide which of the two will best support the needs of your practice. In true Pack spirit and for full transparency we've pulled together a comparison of PetDesk versus PetsApp.

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Top 10 Apps for Your Veterinary Team: Hacks for Streamlining Your Veterinary Practice

In the fast-paced world of veterinary medicine, it is easy to understand the vital role technology can play in enhancing efficiency, communication, and patient care. But with a plethora of apps popping up all over the place, it's difficult to cut through the noise and see where the true value lies. So, we've saved you the hassle of trying to find time wade through them all. Here in our must humblest of opinions is the pack's top 10 apps for your veterinary team, each one selected for it's true ability to help your streamline your veterinary practice and increase efficiencies as well as both team and client satisfaction. With no further a do here are our top 10 apps for your veterinary team with hacks for streamlining your veterinary practice.

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When Calculating Lifetime Value per Pet: Desk Duties are the Number One Detractor

When [calculating lifetime value](https://petsapp.com/blog/how-to-calculate-customer-lifetime-value) per pet, desk duties are often the number one detractor, hampering a veterinary teams ability to advocate for their patients in the ways they'd best like to. PetsApp helps veterinary teams reduce the need to be tied to their front desk and instead maximise those key patient advocacy moments and in return increase their customer lifetime value and loyalty

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The Best Digital Marketing Tools for Veterinary Teams

We've had so many clinics ask us 'what are the best digital marketing tools for veterinary teams?' and so we've put together a guide for you on the best digital marketing tools and features for you to incorporate in your clinic, that will leave both your veterinary teams and clients just wowing!

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PetsApp Together: Speakers Confirmed

It's with great excitement that we announce the confirmed lineup of speakers for the upcoming PetsApp Together event! Our event aims to bring together experts, innovators, and thought leaders in the veterinary industry to share insights, discuss trends, and explore the future of veterinary aided by PetsApp. Mark your calendars for a day filled with engaging discussions and valuable takeaways.

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WhatsApp for Veterinary Teams: The Pros and Cons

The WhatsApp business alternative is designed for very small companies and comes with a few, basic business features. You can set up a company profile, add your business hours, and have one-on-one conversations with customers. However, you can only send out broadcasts to a maximum of 256 recipients per run, and only if they have your number saved in their contacts. The WhatsApp Business App is also limited to a maximum of five users per business profile. Not great for your standard veterinary practice. WhatsApp, rightly blocks any businesses that violate these rules. But staying on top of what is and isn’t compliant in order to not get blocked from your pet owners can be a full time job in itself.

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How to Calculate Customer Lifetime Value

Clinics using PetsApp have seen significant increases in their CLTV because of the tools they are provided with to enhance their engagements and monitor their value metrics. Once these metrics are tracked they can use features like nudges and appointment booking, as well as digital payments and wellness plans to further increase their customer compliance, loyalty and lifetime value.

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AI in Veterinary: The Big 6 at SPVS Congress

Pack lead Dr. Thom Jenkins joined the [Vet Times](https://www.vettimes.co.uk/news/big-6-live-debate-urges-open-minded-stance-over-ai/?utm_source=Vet+Times+Daily%2C+Weekly+%26+VN+E-News&utm_campaign=c38f05ca98-WEEKLY_VT_NEWSLETTER&utm_medium=email&utm_term=0_59c17dfd3a-c38f05ca98-85796141)' Big 6 panel at SPVS Congress last month, alongside Liz Barton, Vet-CT; PJ Noble, SAVSNET, University of Liverpool; Sue Paterson, RCVS; Jack Peploe, Veterinary IT Services and Oli Viner, Eve Veterinary.

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The Best VetTools Alternative: How to Seamlessly Move Over to PetsApp

In the ever-evolving landscape of veterinary technology, the recent closure of VetTools has left many veterinary teams seeking an alternative. Introducing PetsApp, the best VetTools alternative. [PetsApp ](https://petsapp.com/demo)emerges as the clear frontrunner, offering a comprehensive solution that seamlessly picks up where VetTools left off. So, here's how to seamlessly move over to PetsApp.

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VETTY Awards® Recognizes PetsApp For Excellence in Animal Health Care Marketing

PetsApp’s marketing campaign for CoPilot has been recognised among the best in the animal health care industry. The North American Veterinary Community (NAVC) has announced the winners of its 2023 VETTY Awards® program, which is dedicated to annually recognizing marketing excellence in the animal health care industry. Veterinary industry nonprofit and for-profit organizations and agencies throughout the globe were invited to submit their projects for consideration during the 2023 awards program.

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Zipwhip Alternatives: Closure Allows Clinics the Opportunity to Move Over to PetsApp

Zipwhips closure need not be a disappointment for those who have already discovered the benefits of asynchronous communication. In fact it’s a great opportunity to discover just how much better it can be! Moving to PetsApp has helped enhance the way in which some of the world’s most successful veterinary practices communicate and engage with their clients. Famed for offering top-notch patient care and maintaining strong client relationships, PetsApp is the most dynamic pethealth app for staying connected to your pet owners. Leverage the robust features of PetsApp and push yourself to the forefront of client communication technology.

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10 Laws Every Veterinary Practice Owner, Manager and CD Must Know ⚖️

It is not uncommon for those who are new to Veterinary Practice management to feel uncertain and confused about the various laws that apply to clinical practice. Some laws of course apply to every business in the UK, whilst others relate to only veterinary practice and the people who work within them. It is important to be clear about what these are.

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