Blog

This week, Thom is joined by senior vet, locum and wellness writer Allisdhair McNaull. In this episode, they discuss Allisdhair's personal journey towards discovering wellness, and how mentoring can supercharge someone's veterinary career.

PetsApp and The Webinar Vet have announced a new collaboration to empower veterinary teams - with special offers and educational content for The Webinar Vet and PetsApp customers in the UK

All Scrubbed Up's Laura Sullivan is on hand to kickstart your sustainability journey at your practice. Get to grips with these handy hacks and resources to make your clinic as green and friendly as possible.

Data, big data, AI, machine learning – we’re bombarded with the constant promise of how data will continue to transform pet health and the veterinary industry. Join two data-savvy industry veterinarians as they talk about their understanding of the current state of data in veterinary medicine, what we might expect to see, and the actions we, as an industry and as a profession, must take.

In this session, Justin will highlight the five most common mistakes made by veterinary practice websites right now. He’ll explain how these issues conspire to load more stress onto your already overstretched team, damaging the client experience and shattering productivity.

Register for our free webinar for veterinary professionals, with Veterinary Virtual Care Association's Ali McIntyre.

How do we create a culture that feeds self-confidence and brings teams together, rather than individuals feeling like they don't deserve to be there?

Investigating the hundreds of veterinary practice management systems (PMS) to find the best one for your clinic is time consuming. We're here to help.

In this episode of the PetsApp Podcast, Thom is joined by Vet Stay Go Diversify's Ebony Escalona to discuss careers, retention and the skills needed to thrive in the profession.

PetsApp are proud to be supporting Pride 2021 by working with Rhammel Afflick to provide a free webinar on the importance of inclusivity and intersectionality in your veterinary clinic.

Fold Hill Foods is taking the precautionary action of recalling several hypoallergenic cat food products because of safety concerns.

June is Pride month, and a great time for your veterinary team to show ongoing support for - and to celebrate - LGBTQ+ colleagues and pet owners.

This live, interactive webinar (delivered in association with The London Vet Show) starts with an overview of Glaucoma, and will include specific case examples to work through.

To offer best patient service and stay competitive, it’s essential to know how to prime your clinic to evolve and adapt. Fortunately, you're never in it alone - and this time, our expert panel will be investigating how to remould your business transformation efforts through sound team leadership.

The road to opening a new practice can be one laiden with obstacles, so PetsApp and our panel of veterinary experts are on hand to answer burning questions you might have about launching a new commercial enterprise.

Veterinary clinics have found a way to provide click and collect prescriptions - reducing stock waste, improving cash flow, and increasing compliance. PetsApp allows pets owners to make orders remotely, taking digital payment via the app for the product being ordered at the time of the request.

Inpatient updates present a difficult challenge for the modern veterinary clinic. Using PetsApp, clinics are now sending inpatient updates through our virtual vet platform - making things that little bit easier. Another practical benefit that telemedicine provides in animal care.

PetsApp can help grow your veterinary business online in Ireland thanks to our leading client engagement and communication platform for veterinary clinics. Thanks to the Local Enterprise Office's Trading Online Voucher Scheme, you can now take advantage of all PetsApp has to offer at 50% off.

Big prizes to be won in this must-attend social event; stay tuned for the prizes you could win at PetsApp Bingo!

We're going investigate how building a community-focused veterinary practice can look after pets whilst alleviating the pressure for teams to innovate on-the-spot.

Thom is joined by this week's guest, Melanie O'Donoughue (Founder, VetAssist). In this week's episode, they discuss Melanie's unique career story; her experience in veterinary practice design; and how the global pandemic has changed the way we think about the in-clinic customer journey.

Our latest enhancements have aimed to lower the barrier to access to pet health care. A major point of engagement is your clinic's website - and now, PetsApp can upgrade your digital shop-window to supercharge your patient communications.

Although COVID has driven many practices to engaging with their clients using Telehealth technologies, some practices and practitioners have been more hesitant to adopt – and retain – these than others. This session will explore how practices and receptionists can embrace chat Apps which connect new and existing clients to the practice.

“Customer wow” is fickle. Satisfaction sets the bar too low to be a reliable predictor of success. So what now?

We live online now, and the right attitude towards how you portray yourself over social media, apps and messaging could mean the difference between success and failure.

We're a huge believer in the value of Customer Effort Score here at PetsApp. See why it's important to track, as Thom explains its' extraordinary business value.

Take a deep dive in to what a Net Promoter Score (NPS) is, and what investigating it can mean for your veterinary clinic.

Amazon is also known as “The Everything Store” because of its extreme breadth of range. Your veterinary clinic, though, is not an everything store. It’s the exactly-what-your-pet-needs store. and that’s your competitive advantage.

In the world of veterinary business, managers and employees strive for excellent customer service, for pleasing clients and, thus, obtaining good patient care and profit for the business.

What can we learn from thinking about clinics from the end-users perspective - the pet owner - and what does top quality veterinary service look like? Join Thom, and this week's guests (Howard & Kate, from Village Vet) as they discuss how best to offer a sterling customer experience.